Chatbots & hybrid Chatbots

Businesses are always searching for that killer idea, one that can keep customers happy while improving the bottom line. What if the answer is (quite literally) staring you in the face?

The expectations for chatbots have reached absurdly high levels. They cannot provide the companionship worthy of a starring role in the sequel to the Scarlett Johansson film Her, yet. But what they can do is revolutionise your customer support by answering customer questions 24/7 and improving the e-commerce purchase process.

Perhaps as importantly, the appetite for chatbots is there. In fact, two in three Millennials polled say they would use a bot to purchase products.

What is the recipe for the best chatbots?

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