Dienstag den 8. September 10:00 – 10:30 Uhr
Google CC AI with only 5 Global OEM partners in the world has an interesting stack of AI features targeting conversational interactions with your customers.
Mathias Johansson and Fredrik Lemming, two of Telias experts in conversational platforms and the customer meeting, will present the opportunities with Google CC AI based on Telias contact centerplatform Telia ACE . They will start from the drawing board and move on into real live applications and explore the future of AI in the customer meeting. From virtual agents to solutions that support the agent during the customer meeting in near real-time.
They will share insights regarding strategic AI-applications in the contact center, as well as share examples of solutions that our customers are implementing today.
How smart will your customer meetings be in the future?