Dienstag den 7. September 9:00 – 9:30 Uhr
The answer to this question is most definitely yes – it can empower agents to deliver the right outcomes faster and enable innovative self-service initiatives to be developed.
Join this webinar and learn how easy it is to harness the power of Verint’s Knowledge Management solution, enabling customers and employees to:
access best practice knowledge effortlessly
drive greater operational efficiency
deliver a more effective, personalised customer experience
We will walk you through how the technology works and some of the capabilities it can support including enhancing the agent desktop, expanding self-service and leveraging AI.
Pim Zwaan – Verint