Can Knowledge Management transform customer experience?

Can Knowledge Management transform customer experience?

Dienstag den 7. September 9:00 – 9:30 Uhr

The answer to this question is most definitely yes – it can empower agents to deliver the right outcomes faster and enable innovative self-service initiatives to be developed.

Join this webinar and learn how easy it is to harness the power of Verint’s Knowledge Management solution, enabling customers and employees to:
access best practice knowledge effortlessly
drive greater operational efficiency
deliver a more effective, personalised customer experience
We will walk you through how the technology works and some of the capabilities it can support including enhancing the agent desktop, expanding self-service and leveraging AI.

Pim Zwaan – Verint

 

15. Customer Experience Week

15. Customer Experience Week

Veranstaltungen
CX Weiterbildung

CX Weiterbildung

Podcast